Frequently Asked Questions

Q: When can I expect my order to arrive?

A: It is normally within 3 working days. Some heavy furniture items can take up to 2 to 3 weeks due to two man service. We will keep you updated all the way through.

Q: How much is the Shipping and Handling Charge?

A: To mainland of UK, free shipping for all the items, there will be extra charges for highland and offershore Irelands.

Q: Do you ship internationally?

A: Yes, we do, please email us for shipping cost.

Q: Is your oak table set made of Solid oak and real leather?

A: yes, the oak further are 100% solid oak unless stated. The weight is a good sign of Solid Oak. Veneer products are normally much lighter. The leather chairs are really leather, NOT faux leather.

Q: Do you offer collections?

A: Do you offer collections? Yes, you are welcome to collect, payment must be made in person when collecting goods.

Q: I have sent you many emails, why do not I receive any replies yet?

A: We aim to answer all questions between Monday and Friday from 9am to 5pm. If you have sent messages at weekend of bank holiday, normally you do not have reply until our working hours.

Q: Openning hours?

A: If you have questions that are not answered and would like to talk to us, please call 01884 849090, we are here to help. Our opening hours are 9am to 5pm, Monday to Friday.